Brought in by the CIO and other senior management team members, the Strategic Discourse team worked closely with ASPs various support and technical teams, and the CIOs at all the customer organisations to independently understand the different requirements and capabilities.
A number of models and frameworks were used to ensure that all customer needs were understood, and deep and detailed analysis of the potential new host organisations capabilities were carried out.
Using the teams deep knowledge of national requirements, including expertise from team members who had worked at national levels, Strategic Discourse were able to ensure that future national requirements were carefully detailed and considered.
The Strategic Discourse team ran a number of workshops and meetings, including 1:1 interviews and group sessions with key customer leaders, and conducted independent primary research to understand the key areas of this programme.
Using their in-depth knowledge of technology, information and support services, the team were able to highlight a number of key weaknesses to the current solutions and were able to rapidly develop new solutions to provide better outcomes for all customers at minimal cost – something that was a key requirement of the client.
A full review of the technology stack employed by Anglia Support Partnerships was carried out and this information was used to further support the new models of support which the Strategic Discourse team designed.
Separately, Strategic Discourse were able to ensure that all current customers future needs were met, by carrying out several detailed reviews including full horizon scanning and ensuring the team had a comprehensive understanding of the expected requirements for each customer organisation into the near and mid-term future.