As with most of Strategic Discourse engagements, the team initially carried out a discovery phase, to ensure a full understanding was gained on the proposed solutions, the current situation, the expected outcomes post-implementation, and other key metrics. This required in-depth demonstrations and interviews with the clinicians and the development team at Deontics.
As the independent analysis partner for this project, Strategic Discourse teams had to ensure an unbiased and data-led approach was followed throughout the lifetime of the programme. The team started by conducting a baseline data analysis of the data captured by the Trust for a specified period before the AI system was implemented. Key metrics were documented and a report was produced for Deontics, and the Trust, prior to implementation.
The teams then worked closely with clinical teams at the Trust and the development and implementation teams at Deontics to ensure the best outcomes for patients and clinicians were delivered. Often, transferring to a new system can be met with resistance and confusion. Strategic Discourse assisted Deontics during their implementation process to ensure clinicians understood how the system worked and that they were inputting data correctly. This involvement and support was key as analysis and accurate evidence-based conclusions/recommendations could only be drawn if the system was used appropriately.
After the system had been implemented for a specified length of time, the metrics gathered previously were revisited. Comparisons of these metrics enabled the team to conclude if the AI system implemented had achieved desired outcomes. A full analysis and recommendations report was produced based on the findings.