The works carried out upgraded the hardware, software and infrastructure at the Centre. This allowed all students to have unfettered access to high speed internet, and to the other tools and services chosen by their teachers to best meet their individual learning and support needs.
For the organisation, Strategic Discourse provided bespoke solutions (built on Salesforce.com) for student management and tracking, as well as other solutions for HR, finance and fundraising. The team ensured that the Salesforce.com solution was available – with different functionality – to various departments, to provide the Centre with a single overall student view.
Strategic Discourse provided full training to most users, as well as additional superuser training, and full manuals – specifically written for the Orpheus Centre – for multiple systems.
The in-house technical team were also provided with full training on how to manage and upgrade the new systems themselves, ensuring that the Centre did not have to completely rely on our support services in the future.
Strategic Discourse had to move swiftly with our implementation of technological upgrades while still remaining thorough and diligent. The Centre had recently recorded its second “Requires Improvement” Ofsted grading in a row and was facing serious repercussions if a third review found similar results. After the technology redesign was complete and pushed live at the start of 2018, Orpheus received a “Good” Ofsted rating.